Why travel with Simba Africa Expeditions
Simba Africa Expeditions has been labelled by most guests as the most reliable safari company. Below are some of the insights on why you should book with Simba Africa Expeditions.
Booking your Holiday
To make a safari booking the customer should complete, sign and send in a booking form with a deposit of 50% of the safari cost requested or the full amount if the booking is made within four weeks of departure. The booking is accepted and the contract made when the company issues a confirmation invoice, which is usually within twenty-four hours of receiving the booking form.
Payments
Payment of all confirmation invoices must reach the company not later than four weeks prior to departure.
Amendments and Cancellation
The company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of 50% per booking. If the Company is not successful then there will be no charge.
Cancellations
All cancellations must be advised in writing, signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the company. Recorded delivery is strongly recommended. The following cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure the company receives your notice of cancellation. Days prior to departure date when written advice of cancellation Received Percentage of total holiday cost More than 57 days Loss of deposit
- 56 to 42 days 30% of total holiday cost
- 41 to 29 days 75% of total holiday cost
- 28 to 15 days 90% of total holiday cost
- 14 days 100% of total holiday cost
Cancellation by the Company
If you fail to pay the balance of the holiday price at least eight weeks (fifty six days) before departure, the company will treat your booking as cancelled and levy the cancellation charge as set out in paragraph above. If the company is obliged to cancel your holiday in any other circumstances before departure, the company will use its best endeavors to offer alternative arrangements at no extra cost to you, or offer a substitute package of lower quality and you may recover from the company the difference in cost, or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the company will pay you compensation as set out in paragraph.
Company Liability
We accept responsibility for ensuring that your travel arrangements, which you booked with us are supplied as described in our printed material and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, agents and suppliers, whilst acting within the scope of/or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances.
In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers. Copies of these conventions and, conditions of carriage are available on request. Operational decisions may be taken by air or sea carriers and, airports and ferry terminals resulting in delays, diversions or rescheduling, over which our company has no control. When such changes are made, our company will endeavor to minimize any inconvenience.
Customer care
If you have a problem during your holiday, please inform the relevant supplier (lodges) and our local representative immediately, who will endeavor to put things right. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company. If it is not possible to make the complaint to the appropriate organization at the time, you should make contact with our company, so that our company can endeavor to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to our company office manager within thirty days of your return.
Company price policy
Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only. If at the time of booking the price has changed from that shown in our suggested itineraries, you will be told of the revised price applicable to the travel arrangements before you commit yourself.
Value for money.
We will advise you about all the available choices, special promotions as well as the quality and value of the travel product.
Maximum choice
We will give you a wide variety of travel options and quotes from competing travel suppliers and the various accommodation available to suit different individual needs.
Convenience
We take care of every aspect of your trip from the accommodation, car rental to different excursions and equip you with all the reliable information that you need.
Expert guidance
With our extensive knowledge and experience in the tourism business, we offer the best guidance that will help different individuals to have the holiday of their dreams!
Personalized service
We put individual needs into consideration and work to understand their need for a special personalized safari and how best to go about it.
Professional advice
Simba Africa Expeditions reservations team will walk you through different tour packages and advise you by area of interest.
Timing savings
All Simba Africa Expeditions Team have the information you need at their fingertips. We are just a call away anytime you need info on any destination just talk to us.